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insurance equipment lincare office cpap machine supplies company phone oxygen call contact bill account medicare order concentrator portable tanks customer service manager
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J D Millof Lancaster, US
Nov 21, 20232:04 pm EST
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Worst Customer Service Ever
I am very disappointed with the Lincare call about setting up the unit. I was told I could do it on the computer when this was all set up. I informed them I didn't want to do it on the computer and computer only. That was agreed to. When the gentleman called he said I couldn't do it that way. He said I had to use the microphone on my Phone and the camera on my PC. Since this is not what I was told I canceled the appointment.
When I called in the next day to report it the gentleman reported I refused to record my voice. This was not correct, I refused to do it on my phone. The agent I was speaking to went on to inform me I was never told I could do it on the computer even though she was never even on the original calls to start with. I was told they contacted my local Lincare center to call me which they did. I was informed it would be another 2 weeks until they could see me.
It is no wonder this company only get one start from their reviews. It seems that once the product is out the door all customer care stops.
Recommendation: Never use this company!!!
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Lincare Holdings Complaints427
Resolved“dangerously inept”Resolved“dangerously inept”Resolved“customer service”Resolved“customer service rep”Resolved“billed before receiving supplies/slow...”Resolved“removal of oxygen”Resolved“overcharge”Resolved“getting my refund”Resolved“insurance billing”Resolved“horrible customer service”
How responsive is Lincare Holdings's customer service?
39 Resolved
388 Unresolved
Total complaints: 427
Resolved complaints: 39 (9%)
Unresolved complaints: 388 (91%)
Very poor 🤒
We don't know much about how Lincare Holdings handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Lincare Holdings and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
S
stanley butlerof Bedford, US
Mar 06, 20243:26 pm EST
Simply go mini
"new unit" brought back to me after being out for repairs foir 5 months. This unit worked worse than the unit I sent in for repair. More tech default, low o2 concentration, etc. It also is not producing as much o2 as my previous machine. I know this because I have a simply go mini given to me by someone who has passed and I have at least 3 points better on oximeter when I use it. This has been an ongoing thing. There is now way this was a new unit and if it is not giving the correct o2 levels this can be dangerous.
Desired outcome: an ACTUAL new machine
Confidential Information Hidden: This section contains confidential information visible to verified Lincare Holdings representatives only. If you are affiliated with Lincare Holdings, please claim your business to access these details.
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Elj2283of AUGUSTA, US
Jan 22, 20248:17 pm EST
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This review was chosen algorithmically as the most valued customer feedback.
cpap supply/rental
I was diagnosed with sleep apnea and prescribed a cpap, which was sent to lincare in Fairfield, maine. Was told I needed to pay 157 dollars a month rental fee for my insurance copay, and they needed to receive the first payment before the would ship the machine to my address. I would be renting the machine anywhere from 6 to 8 months untill the total cost...
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Debbie 8484of Lake Havasu City, US
Jan 22, 202411:41 am EST
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Unable to provide necessary equipment
My name is Debbie Mitchell. I am the caretaker for my mom, Marillys LaRue. We receive oxygen supplies from Lincare, Lake Havasu City (LHC), In November of 2022, I began asking what I needed to get my mom a portable concentrator (POC) and was informed of the prerequisites. I subsequently made dr appointments and obtained the required documentation...
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Is Lincare Holdings Legit?
Lincare Holdings earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Our conclusion: After a detailed review, ComplaintsBoard finds Lincare Holdings to be a trustworthy company. Although there's a 9% resolution rate for customer complaints, which deserves attention, Lincare Holdings is known for their high standards and safety. If you're thinking about dealing with Lincare Holdings, it's wise to check how they handle complaints.
We found clear and detailed contact information for Lincare Holdings. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Lincare Holdings has registered the domain name for lincare.com for more than one year, which may indicate stability and longevity.
Lincare.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lincare.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Lincare.com you are considering visiting, which is associated with Lincare Holdings, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Lincare Holdings is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Lincare Holdings website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Lincare Holdings has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 427 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Lincare Holdings. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
M
Mary Boulette for Joan Bouletteof Monson, US
Oct 20, 20239:46 am EDT
wheelchair
My mother-in-law was in rehab for a FX Hip. Her walker was ordered through Lincare a week before she was discharged. She was discharged on 10/12/2023. She has not received her walker. I called on the day of discharged and inquired about the walker. I called the main number, was informed that her claim was out of West Springfield Ma. I called that number [protected]. I was informed that day that she didn't have a claim initially. Then they found her claim, it was on a desk of someone that no longer worked there and it would have to be processed. We have not heard back or received the walker. I attempted to call today, no one answered the called was transferred to hold. No one ever came on the call for almost 9 minutes. This is for someone that is 85 years old. Would she ever receive her walker. This is very poor service.
Desired outcome: My mother -in -law to receive her walker. Maybe medicare needs to know what type of service you are providing.
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JAH0141of Pulaski, US
Oct 18, 20235:40 am EDT
False billing for medical supplies
Lincare has been billing my insurance for a cpap machine for years and it has been payed for now they have been charging rental on a machine that is no longer owed on they say I owe over $4500 and have turned it to collections with Berman and. Rabin and I have been sent a letter threatening collections I have all my records from insurance saying the machine is paid and they bill for services not received I am about to go nuts because you can’t get anybody to answer you on the phone and I don’t want a judgment for something I don’t owe and feel like I’m being scammed
Desired outcome: I want to end this and stop the phone calls and false bills and forget I was ever involved with this company and an apology for being wrongfully billed
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OCWENstinksof US
Oct 12, 202311:33 am EDT
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Incorrect product sent three times
Long story short: They sent me the wrong headgear and are refusing to either reimburse me for the charge or send the correct one. Whole story: I've been using Lincare for years, getting the same headgear for the entire time. A few orders ago, I was shipped a different style. It fit so I figured the old one was just discontinued. On my last order, they sent...
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Sondra Lewisof Zanesville, US
Sep 11, 202312:22 pm EDT
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Billing
I am 81 yrs old and on a fixed income. In June I received an invoice from your company with amounts you say I owe. The invoice dated amounts I owed going back 6 yrs. I called and talked to Janesa and ask why I have never rec'd an invoice until now. As on the invoice it said I did not have a past due balance of any type which shows me I was never billed in 6 yrs. I have all my medical invoices past 2018. I looked thru my files and know I never had an invoice from you during this period. [protected]. There is a state law in Ohio called surprise medical billing. Medical bills must be billed within twelve months of date of service. I feel your company is being unfair sending me an invoice that states charges going back 6 yrs. My insurance company also has never heard of someone receiving an invoice dated back 6 yrs. I feel the invoice sent to me is ffraud, waste or abuse.
Desired outcome: I feel your company should only send me an invoice for the year 2023.
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Verna Lauorof Santa Maria, US
Sep 01, 20233:00 pm EDT
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Concentrator malfunction
It was installed in 2021, never was serviced. It malfunctioned starting around the beginning of May 2023. The dust filled my house and lungs with the powdery white dust. My little dog was also affected. I tried 3 times to clean my house myself and fell and bruised my hip doing so. In June I discovered machine was being put away from use one morning, we...
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Sondra Lewisof Zanesville, US
Aug 30, 20234:07 pm EDT
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invoice I received
Out of the blue I received an invoice BBN1KBKL from Lincare in the amount of $856.39. I have never received any type of invoice from them stating I owed any money and the invoice is dated from 03-06-2018 to 03-17-2023. I am on a fixed income and this is very unfair as it looks like all of a sudden they realized their mistake of never billing me so they hurriedly sent me this invoice. It even shows on the invoice I did not have a past due balance. I called the number on the invoice and spoke with Jannessa who said I had to pay all these past years. I explained I have never received an invoice saying I owed anything. She thought I had received them and threw them away. I was an office manager of a construction company for 35 years and I know not to throw invoices away. I feel this is an unfair billing and I should only have to pay what charge Lincare states for 2023. Please respond to [protected]@gmail.com
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David Morinelloof Peculiar, US
Aug 11, 20237:16 pm EDT
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Billing issues
I have set up auto pay for my account, but I am receiving a past due notice. This happened about two years ago and it was a paperwork error on your end and your billing department corrected it. I tried to call on the 3001 and a 3002 number and they no longer offer an option for a live person.
Additionally, I spoke with someone about 2 or 3 months ago and suspended shipment of equipment for my CPAP. I was current at the time, so should have no bill due in any case.
David Morinello [protected]
[protected]
Desired outcome: Explain where the $490 balance is coming from and why the auto payment isn’t being utilized.
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thisisajokethatjustdontendof DECATUR, US
Aug 11, 20235:38 pm EDT
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Delivery of oxygen tanks
I have contacted everyone in this company and will make this last attempt. I have never in 70 years been treated, talked to and run over like I have with this one.I have been on oxygen for a little over a year. My doctor sent me to this company and I will also take it up with his office the treatment your patients take. First of all, I find it deploring...
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AJB4547043of Vevay, US
Jul 11, 20231:51 pm EDT
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Unauthorized/unknown charges to credit card
I have attempted to contact Lincare multiple times over the phone. No one answers the phone to get information regarding accounts. I went directly to the Madison Indiana office and walked in asking for a complete audit report of my account and why there were charges to my credit card after I revoked their automatic authorization. I was told they could not help me but their manager would call me. I have received no phone call from anyone. The charges stand at 7/10/23 $53.52, 6/8/23 $11.49, 5/8/23 $286.35.
Desired outcome: Refund of all charges made since February 2023.
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Justomanof US
Jul 03, 202312:24 pm EDT
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Billing
I have an HDHP plan and Lincare forgot to start billing me again in January 2023. I called in March to ask why I wasn't getting billed and I was told at that time that insurance was paying 100% and I had nothing to worry about.
I received a letter this past weekend indicating they've now tried to reach me several times and my account is now over 60 days due with Lincare expecting me to pay them the entirety of 2023 so far in one lump sum.
I have also checked my Daily Digest records through the USPS and was not able to find any letter scans of any contact from Lincare in writing for the entirety of 2023. I take offense to their letter opener stating "As you may realize, we have previously written to you concerning the above past-due situation". This is a blatant lie.
Poor billing and customer service practices should not be rewarded with full payment, especially when the customer tried to prevent this from happening and Lincare was still so inept that it still failed to bill properly and timely.
Desired outcome: My desired outcome is punitive and my bill is erased to zero and we can start all over next year. As far as I'm concerned, I was told my insurance was paying 100% by an authorized billing representative from Lincare and I owe nothing.
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Ramsey Rof Hanover Park, US
Jun 19, 202311:27 am EDT
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CPAP Supply
I've had consistent issues with this company when the authorization for my insurance lapses. On May 27, 2023, I called the company because I received a message that I was eligible to order. On that date, I found out that my April order had been canceled. I immediately knew that was because my insurance authorization ended. I asked why I hadn't been contacted to advise me that my order was canceled, and I was told "We don't do that." This is a lose/ lose situation. Lincare loses the sale, and I have to pay for my equipment out of pocket. I called my doctor to resolve the issue, and I thought it had been on the doctor's end. I called again on May 30, 2023, and I received no resolution. On June 2, I called multiple times, and I was finally put through to somebody, possibly in the billing department, who promised me that she would take charge. She advised me that she would put the order in, wait a week to see the results, and she would call me back after one week to advise me that she did it. I waited until June 15 to follow up as I had not received a call back. The person said, "It's been a while since we talked" when she realized who I was. She told me she would call me back that day, which she did, providing no real answers other than that they were still trying to get authorization from my insurance. She left a message promising that she would call me back the next business day, which was June 16. She did not. I also sent emails to [protected]@lincare,com, which was a contact derived from the company website on May 30 and on June 2 (two separate emails). None were responded to.
The complaint form requires information that I, as a customer, did not have, which included the name of the local office and my customer number. Lincare never provided me my customer number until June 2.
Desired outcome: This is unclear to me as I am unsure that I will continue to work with Lincare. I have suspended the authorization that my doctor's office was going to give the company.
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Trudisof US
Jun 14, 202312:15 pm EDT
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Oxygen service
When my husband started on oxygen he only needed it at night, so we got a home unit. As his lungs got worse, he had to be on 24/7. So, we asked for portable oxygen and were given the small tanks. At that time, I asked about the Inogen oxygen tank and was told that he had to be on the other for so long before they could apply for that. Now the main reason we...
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Kittylouof Milton DE, US
Jun 02, 202311:48 am EDT
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CPAP service
I recently got a new CPAP machine. I have not had contact on ordering supplies so I have tried to reach my local Lincare office at Felton Delaware. I have been on hold for over 35 minutes. I then tried calling the Lincare Headquarters in Florida. I kept getting “offers” to get Medicare Co-pay lowering, medical equipment, home insurance. I finally hung up. This is not the Lincare I used to use. Terrible service!
Desired outcome: I would like someone in the local office to answer the phone.
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lyn124of Notasugla, US
May 19, 202312:27 pm EDT
Caire portable oxygen
We did not find results for: I have been thru a lot this year. I had to make emergency trip to Ohio as my brother was very ill in hospital. After being there for 3 weeks I was about to fly home and as was walking down steps fell and broke my ankle in 2 places and ended up in hospital for two weeks and nursing home for 4 weeks. Before I could get flight back home my brother passed. In the process my Imogene 3 portable oxygen stopped holding a charged. I called the Lincare office in Green Oh [protected]/ Was brought a unit Caire and told was only temporary. Well, I do not like it and it does not work as well as Imogene 3 I had before. Office in Opelika told me it is my permanent machine. Also not understanding how I am supposed to use this unit with only one battery that only last maybe 3 hours. If I go anywhere, I have to charge in car and then barely have enough for Dr. Appointment before low. Yes I charge on way wherever I go. I have called Lincare corporate and was told someone would be contacting me. That was over 3 weeks agao and have not recieved a call or new machine. I have been a Lincare customer for over 10 years and have never had these problems. The office in Opelika has always taken good care of my oxygen needs. I do not want to leave Lincare because they handle my travel needs in past. But If cannot get what I need will be looking into new company. Also I was told can only get one battery and my insurance says that is not true. Belinda Clark [protected] 1/22/1951.
Desired outcome: Need to get new machine that works The Inogene was a great machineThis one I have not good for me
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Brenda Givansof US
May 18, 20235:42 pm EDT
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CPAP billing and supplies
Since retiring from the military I changed healthcare and no longer receive or use CPAP supplies from Optigen also known as Lincare. I turned in this equipment 9/1/2022 and the company continues to bill both my insurance and myself for equipment no longer in possession. I have reported insurance fraud with my medical coverage provider and opened a BBB claim that has went unanswered to date. When contacting the Optigen/Lincare I’m frequently bounced around departments from billing to supply and one customer service agent to another as the agents behave clueless in an attempt to collect fraudulent funds from a permanent disable veteran to continue to monetize their business. I sincerely hope that the insurance providers will seize to use Optigen/Lincare as one the approved CPAP suppliers and they do not have the best interest of Veterans in mind. All customer service agents I have spoken to since 9/1/2022 have fabricated actions they took on my account, to include returning equipment, refund for overpayment and continue to bill for supplies today 5/18/2022 9 months after equipment was turned in. This has been a frustrating experience as they send letters of past due amounts for unauthorized equipment.
Desired outcome: Settle, Refund and Close account Immediately.
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Karen Zastudilof US
Apr 30, 20238:29 pm EDT
CPAP Supplies
Lincare has been billing me incorrectly and threatening to send my account to an agency for payment. I have contacted the company MANY times (monthly). Each time I have been told it will be corrected and someone will verify the correction and it NEVER HAPPENS.
Reaching anyone at the company has been an absolute nightmare. They transfer several times, place me on extensive hold times and never have an answer or respond to written complaints.
The other issue is their customer service calls for renewed supplies. Sometimes there is an automated call that places several calls every day. Other times individuals call several times each day. It is extremely annoying and never produces a good result. The left hand there does not know what the right hand is doing. It is one of the worst mismanaged companies I have ever dealt with.
Cust ID [protected]
Total $15.31
Overdue: 105 days
Phone number referenced on the bill: [protected]
Customer Pay Department last notice 4/24/23 #44 60 21
Desired outcome: I paid the bill today 4/30/23. I would like a refund.
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Marjorie Foughtof Logan, US
Apr 28, 20231:19 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
billing
I was told 2 months ago my next rental payment was the last one on my cpap machine. I got it, I paid it. Now I have another bill for April for rental. I should not have any rental payments, and I haven't ordered any supplies. I can't find a regular e-mail to send this to, and calling is so difficult, and the last time I called the women talked down to me and I told her to stop talking to me the way she was. cust. id [protected]. I don't owe anything. Please fix and you charged the insurance...wow
Desired outcome: correct this bill and take the rental off
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About Lincare Holdings
Lincare is a provider of respiratory care services, catering to patients who require assistance with chronic lung conditions, such as COPD, asthma, emphysema, and other respiratory issues. The company offers a range of oxygen therapies, including stationary and portable oxygen concentrators, as well as liquid oxygen systems, designed to meet the varying needs of patients requiring supplemental oxygen.
In addition to oxygen therapy, Lincare supplies sleep apnea patients with CPAP (Continuous Positive Airway Pressure) and BiPAP (Bilevel Positive Airway Pressure) equipment and accessories. These devices are essential for those who need assistance in maintaining consistent breathing during sleep.
Lincare also provides nebulizers, which convert liquid medication into a mist, allowing for easier inhalation into the lungs for patients with asthma or other respiratory conditions. The company's services extend to the delivery of inhaled medications and a variety of related supplies.
For patients with more complex respiratory needs, Lincare offers ventilator support, providing both the equipment and the necessary education to patients and caregivers to ensure proper use and maintenance.
The company's reach is extensive, with hundreds of locations across the United States, ensuring that they can provide services to a broad patient base. Lincare's focus is on in-home care, aiming to improve the quality of life for patients by allowing them to receive treatment in the comfort of their own homes.
Patients and healthcare providers can also access Lincare's services for the management of infusion therapy and enteral nutrition, expanding the company's offerings beyond respiratory care.
Overall, Lincare's product and service portfolio is designed to support individuals with a range of respiratory conditions and related healthcare needs, providing them with the necessary equipment and support to manage their health effectively.
Overview of Lincare Holdings complaint handling
Lincare Holdings reviews first appeared on Complaints Board on Feb 19, 2007.The latest review Simply go mini was posted on Mar 6, 2024.The latest complaint dangerously inept was resolved on Oct 29, 2014. Lincare Holdings has an average consumer rating of 1 stars from 428 reviews.Lincare Holdings has resolved 39 complaints.
Ratings on other review websites
Trustpilot
2.1
42 reviews
